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Paradizo Policy

PARADIZO DANCE

Student Policy & Terms and Conditions

1. GENERAL TERMS

The most up-to-date information regarding classes, timetable, locations, and prices is always available on our website:
www.paradizodance.com.au

In the event of any discrepancy, the Paradizo App (Wellness Living) always contains the most current information.

We strongly recommend:

  • Downloading the Paradizo App

  • Following our Facebook page and groups for updates and announcements

2. ATTENDING CLASSES

  • Class spaces are limited

  • Entry is strictly first come, first served

  • Arrive early to secure your spot

3. TIMETABLE CHANGES

Paradizo reserves the right to:

  • Add classes

  • Remove classes

  • Change instructors

  • Adjust schedules

No notice may be given.
The App timetable is always the official reference.

4. YOUR HEALTH & SAFETY

By attending classes, you confirm that:

  • You are in good physical health

  • You are not aware of any medical condition that prevents participation

  • You are not sick and infectious to others

Our instructors are not medical professionals.
If unsure, seek medical advice before participating.

Waiver

You acknowledge that participation involves physical risk and voluntarily accept all associated risks.

5. MEDIA CONSENT (IMAGE USE)

By participating in Paradizo activities, you agree that we may:

  • Photograph or film classes, events, rehearsals, and workshops

  • Use your image in marketing and promotional materials

This includes:

  • Social media

  • Website

  • Flyers

  • Videos

  • Advertising materials

6. PAYMENTS & MEMBERSHIPS
Payment Structure

  • Memberships are charged every 28 days (4 weeks)

  • Payments are charged in advance

  • If joining mid-cycle, you will be charged for the remaining period

Payments appear as:
“PARADIZO DANCE”

Member Responsibility

You are responsible for:

  • Ensuring sufficient funds

  • Updating payment details at least 48 hours before debit

  • Notifying us of account closure/transfers

Failed Payments

If payment fails:

  • Access to classes may be suspended

  • Fees will continue to be debited

  • May apply admin fees

7. FEES & PRICE CHANGES

  • Fees are displayed on website and at reception

  • Website pricing is the official reference

Paradizo reserves the right to increase fees at any time.
We will attempt to notify members via email.

Membership price changes only apply after current contract ends.

8. AUTO-RENEWAL & CANCELLATION
Auto-Renewal

  • Memberships automatically renew monthly unless cancelled

  • 7 days notice required before expiry to stop renewal

Cancellation Notice
Cancellation Policy
Within 24 hours of first payment:

  • You may cancel

  • $35 cancellation fee applies

After 24 hours:

  • No refunds

  • Full remaining balance is payable

Medical Cancellation

Allowed only if:

  • Medical certificate confirms inability to exercise

Outcomes:

  • 50% refund of remaining term

  • No cancellation fee

9. MEMBERSHIP TRANSFERS

Memberships are non-transferable.

10. BOOTCAMPS & WORKSHOPS

  • No refunds on pre-paid bootcamps or workshops

11. CLASS CANCELLATIONS (HOLIDAYS & EVENTS)

Paradizo may cancel classes due to:

  • Public holidays

  • Events

  • Studio breaks

  • Unforeseen circumstances

No refunds or credits will be issued.

12. SUSPENSION / FREEZE POLICY

Membership freezes allowed:

  • 3-month membership: 1 month max

  • 6-month membership: up to 2 months

  • 12-month membership: up to 3 months

  • Auto-renew members: up to 1 month per 6 months

Rules:

  • Minimum 2 weeks per freeze request

  • 3 working days notice required

  • Cannot backdate freezes

  • Must have no outstanding fees

13. WEDDING DANCE LESSONS

  • Late arrivals cannot extend lesson time

  • 24 hours notice required to reschedule

  • Less than 24 hours = lesson forfeited

  • Cancellations = 50% refund

  • If Paradizo cancels: full refund or reschedule

14. STUDIO CODE & SAFETY
Respect & Responsibility

  • Treat facilities with care

  • You are liable for damage caused

Belongings

  • Store valuables safely

  • Paradizo not responsible for loss or theft

Parking

  • Not responsible for vehicle damage or loss or tickets

  • Do not park in tow away zones spaces

15. STUDENT SAFETY & CONDUCT POLICY
15.1 OUR COMMITMENT

We provide a safe, respectful, inclusive environment.
We prioritise:

  • Physical safety

  • Psychological safety

  • Consent

  • Respect

Zero tolerance for harassment or unsafe behaviour.

15.2 EXPECTED BEHAVIOUR

  • Respect others

  • Follow instructor guidance

  • Maintain boundaries

  • Use respectful communication

15.3 CONSENT IN DANCE

  • You may refuse or stop a dance anytime

  • No partner rotation is mandatory

  • “No” must always be respected

15.4 UNACCEPTABLE BEHAVIOUR FROM ANYONE

Includes and applies to students, staff members and external vistitors:

  • Sexual harassment

  • Unwanted touching

  • Pressure or intimidation

  • Bullying, stalking, threats

  • Disrespectful rude or agressive behaviour

  • Inappropriate comments and messaging 

  • Inappropriate invitations or outside trainings

Applies to all classes, socials, workshops, and online spaces.

15.5 SOCIAL EVENTS

  • Respect boundaries

  • Drink responsibly if applicable

  • Staff are present for safety

15.6 REPORTING ISSUES

You can report via:

No confrontation is required.

15.7 RESPONSE TO REPORTS

  • Confidential handling

  • Fair review

  • Possible actions:

    • Warning

    • Removal

    • Suspension

    • Ban

15.8 STUDENT FEEDBACK BETWEEN STUDENTS
Core Rule: Ask first

Always ask:

“Would you like feedback?”

If no → respect it.

Guidelines

  • Feedback is optional

  • Students are not instructors

  • Keep feedback brief and supportive

  • Do not repeatedly correct others

Receiving discomfort feedback

  • Listen without defensiveness

  • Prioritise safety

  • Adjust where appropriate

When to involve instructors

  • Technique confusion

  • Repeated issues

  • Uncomfortable situations

Not allowed

  • Unsolicited teaching

  • Criticism overload

  • Condescending tone

  • Ignoring discomfort

15.9 POLICY ENFORCEMENT

Violations may result in:

  • Removal from class/event

  • Suspension

  • Permanent ban

16. PRIVACY POLICY

Paradizo collects personal information including:

  • Name, contact details

  • Payment details

  • Emergency contacts

We use it for:

  • Service delivery

  • Membership management

  • Communication

  • Marketing (with consent)

We comply with the Privacy Act 1988 (Cth).

Users may request access, correction, or deletion of their data.

17. EXTERNAL PROVIDERS

  • Contractors operate independently

  • Payments to them are separate

  • Paradizo is not responsible for their services or refunds

18. BUSINESS RIGHTS

Paradizo may:

  • Change location with 7 days notice

  • Change business name

  • Update policies anytime

19. LEGAL INFORMATION

  • Governed by Australian law

  • Consumer rights apply under Australian Consumer Law

  • Certain liability rights may be limited under agreement

20. CONTACT

📧 info@paradizodance.com.au
📱 WhatsApp: 0402 695 541
🌐 www.paradizodance.com.au

OUR COMMUNITY

We are committed to building:

  • Safe dancers

  • Respectful communication

  • A supportive learning environment

  • A strong dance community

Check out our Schedule

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